Can’t log in to brand new sand box?

I created a new sandbox on an instance today for our company, but the log in is not working. The prod link for the sandbox (from setup) was

I used the same password to log into the sandbox as I successfully use to access prod (using just No luck.

I tried, according to

Again, no luck.

Any ideas?


Thanks to everyone for your thoughtful responses! I appreciate your help!

It turns out the client has an SSO configuration set up (relatively new), such that there is a custom URL that must be used to access the sandbox, and the standard URL (one given in the prod org linked to the “login”) does not work.

So although I cannot log in from the prod list of sandboxes, using the custom URL convention does work.

Source : Link , Question Author : Alexx , Answer Author : Alexx

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