I have a very nice branded professional looking HTML email template for the New User Email Template for the email that gets sent for a new Customer Portal user.
The issue is that SF just appends the Username and Password on two separate lines after the entire email template in the email, making it look a lot less professional and out of place with the rest of the email. (Picture a nice centered HTML page with a border forming a box like look and then a few blank lines with plain text Username and Password left justified on their own lines outside of the box).
How can I get the Username and Password field to be part of the actual Email template? I don’t see them in the merge fields. I’d be willing to move to a Visualforce template if that would work.
Am I just missing something?
If there is no way around it, I’d be very disappointed.
I think that it is not possible. There is an Idea to “Make New User Template Email Notification in Customer Portal more professional” http://success.salesforce.com/ideaView?id=087300000007XMqAAM.
The only problem is that the Idea is old so maybe it has been fixed and I just can’t find out how (There is a 3 month old comment, though).
I’m 99% sure that there is no support for it. Salesforce did a half-you-know-what job with this (frustrated).