Is there a way to prevent Salesforce from adding a Thread Id to my support emails?

In the email publisher, my subject line looks like this: RE: TEST new ticket

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But when the email is delivered, Salesforce has appended a thread id: Re: TEST new ticket [ ref:_00DA0Be33._500A0QT1h2:ref ]

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Let’s say I know all of the reasons that a thread id is a Good Thing and Very Helpful… but for whatever reason I still don’t want to display it on my emails (for example, because product owner doesn’t like the aesthetic). Is there a way to prevent Salesforce from adding it?

Answer

The settings are under case – email to case:

Email to Case menu

Then in the section there are two checkboxes which define if the thread id is shown in the subject and/or body of the email:
thread id setup

Just as an aside you can still include the thread id in an email template (auto response for example) as there is a merge field available for it:
thread id merge field

Attribution
Source : Link , Question Author : Benj , Answer Author : Girbot

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