We are working on CS14. Starting last Friday we are suffering form a extreme performance loss on CS14. Loading and Saving Metadata via Tooling/Metadata-API is very slow.
Operations which usually take about 2 to 5 seconds now take 100 to 400 seconds. We noticed such degradations earlier, but they usually did not last for longer than a day.
Now on CS 14, this situation is critical since Friday. Unfortunately we have no Premier-Plus to report this issue via support.
UPDATE: performance is going up and down. Today we got several hours of extreme unresponsiveness – now it’s fast again.
Is anyone of you on CS14, too and can confirm that issue? Any ideas on how to contact Salesforce to make CS14 usable again?
I asked a more general question already: Are sandboxes slower than production Orgs? – This question should be very specific: focus only CS14 and only Metadata/Tooling-API
We get:
We need:
Answer
There is now way to report such issues without Permier Support. Only thing you can do is wait, until performance comes back… Support responded like this:
Hi, I am Jasdeep from Salesforce Developer Support and I want to
update you that the Developer support is currently available only to
our premier customers and premier partners. We apologize for any
impact this may be having on you.
Right now performance came back a few hours ago. But as bottom-line CS14 was unusable for development for several days. No chance of communication. No chance of support. That really sucks – even if the issue is fixed.
Worst thing is, we know it’ll come back from time to time…
Attribution
Source : Link , Question Author : Uwe Heim , Answer Author : Uwe Heim