Oracle(!) storage limit error, even though plenty of space left

I clicked Save and got the error:

common.exception.SfdcSqlException: ORA-20003: ORA-06512: at 
"GRUMPY.CSTORAGELIMIT", line 252 ORA-06512: at "GRUMPY.CSTORAGELIMIT", line
 734 ORA-06512: at "GRUMPY.CSTORAGELIMIT", line 785 ORA-06512: at 
"GRUMPY.CSAVEUTILS", line 429 ORA-06512: at 
"GRUMPY.CSTANDARDENTITYDATATEMPLATE", line 2085 ORA-06512: at line 1 {call 
cStandardEntityDataTemplate.insert_stdentdatas(?,?,?,?,?,?,?,?,?,?,?,?,?,?,
?,?,?,?,?,?,?)} {call 
cStandardEntityDataTemplate.insert_stdentdatas(?,?,?,?,?,?,?,?,?,?,?,?,?,?,
?,?,?,?,?,?,?)}

But in System Overview I see that I have only used 13% of 200MB (it’s a developer sandbox).

It was not a one-off: again clicking Save (a change on a Case record) gave the same message. And clicking again and again doesn’t help. I also get the same error when trying to change a different Case record. Clearly some storage limit is exceeded, but I don’t know which.

According to Salesforce’s trust site, there’s nothing wrong with the instance – CS86.

Answer

Turned out that it was not a problem with Data Storage, but with File Storage. But Monitor > System Overview only shows Data Storage, so I had not thought about File Storage. Also, the Oracle error suggested that data was stored, not a file.

This was discovered by Salesforce support, and quickly solved by myself.

Attribution
Source : Link , Question Author : Sander de Jong , Answer Author : Sander de Jong

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